1. HIPAA Compliance

2. Information We Collect

We collect only the information necessary to provide quality healthcare services:

• Personal identification (name, date of birth, contact information)
• Medical history and current health conditions
• Insurance information (when applicable)
• Payment information processed through secure third-party platforms
• Video/audio recordings (with explicit patient consent only)

3. How We Use Your Information

• To provide diagnosis, treatment, and medical care
• To process payments and manage appointments
• For clinical documentation and medical records
• To comply with legal and regulatory requirements
• To improve service quality (de-identified data only)

4. How We Protect Your Information

• Secure, encrypted video conferencing platforms
• HIPAA-compliant electronic health record systems
• End-to-end encryption for all communications
• Secure payment processing through PCI-compliant gateways
• Regular security audits and staff training

5. Information Sharing

Your information is never sold or shared for marketing purposes. We only share information:

• With your explicit written consent
• For treatment purposes (labs, specialists, pharmacies)
• As required by law or court order
• With business associates under strict HIPAA Business Associate Agreements

6. Video Consultations

• Your video feed is never recorded without consent
• Consultation platforms use bank-grade encryption
• Conduct consultations in private locations only
• Internet connection security is your responsibility

7. Patient Rights

• Access: Request copy of your medical records
• Amendment: Request corrections to your records
• Accounting: Request disclosure history
• Restriction: Request limits on certain uses/disclosures
• Confidential Communication: Request alternative contact methods

8. Data Retention

Medical records maintained for minimum 7 years per federal/state requirements. You may request deletion of non-essential data at any time.

9. Cookies & Website Data

This website uses minimal cookies for:

• Appointment booking functionality
• Website security
• Basic analytics (anonymized)

10. Changes to This Policy

This Privacy Policy may be updated. Significant changes will be communicated via email. Continued use constitutes acceptance of changes.

11. Contact Us

For privacy concerns or to exercise your rights:

• Email: info@richard.telehealthpractices.com
• Phone: 417-224-5194